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Getting Started
Does my loved one need a smartphone or Wi-Fi?
No. This is one of our most important features. ElderVoice works on any phone—landline, flip phone, or smartphone. The senior does not need internet access or an app.
How do I set up the account?
A family member creates the account on our website. You will input the senior's phone number, their medication schedule, and some personal interests. Once active, we start calling at your scheduled time.
What happens on the first call?
The first call is an introduction. ElderVoice will introduce itself as a friendly companion service set up by you (the family member). It will ask simple questions to get to know them and verify they can hear clearly.
Technology & AI
Is a real person calling?
No, ElderVoice is an advanced Artificial Intelligence. However, it is designed to sound incredibly human, with natural pauses, empathy, and memory of past conversations.
What happens if there is an emergency?
ElderVoice listens for distress keywords (e.g., "I fell", "Help me", "I'm hurt"). If detected, the call is flagged, and we immediately send an SMS alert to the primary family contact. Note: ElderVoice is not a replacement for 911.
Does it record the calls?
Calls are transcribed in real-time to generate the summary, but the raw audio is not permanently stored unless you opt-in for quality assurance purposes.
Billing & Plans
Does Medicare cover this?
Currently, ElderVoice is not covered by Medicare directly. However, we can provide detailed receipts that are often eligible for reimbursement through HSA (Health Savings Account) or FSA (Flexible Spending Account) plans.
Can I cancel anytime?
Yes. There are no long-term contracts. You can cancel your subscription directly from the family dashboard at any time.
Is there a free trial?
Yes, we offer a 7-day free trial for the Premium plan so you can experience the full capability of the daily calls.
Troubleshooting
What if they don't answer the call?
We attempt to call 3 times over the span of an hour. If there is still no answer, we send a notification to the family contact so you can check in manually.
Can I change the call time?
Yes, you can log into your Family Dashboard at any time to adjust the scheduled call time (e.g., changing from 9 AM to 6 PM).
For Caregivers
How do I get the daily summaries?
Summaries are sent via SMS or Email immediately after the call concludes. You can choose your preference in the settings.
Can multiple family members receive updates?
Yes, the Premium plan allows for up to 3 family contacts to receive daily updates and emergency alerts.
Can't find what you're looking for?
Our support team is available Monday through Friday, 9am to 6pm CST.
Contact Support Team