HEARTWOOD
503 HEARTWOOD DRIVE, Crosby, MN 56441
Based on 2026 CMS Data
Official Government Ratings
Health Inspections
Frequency & severity of deficiencies
Staffing Levels
Nurse hours per resident per day
Quality Measures
Clinical outcomes & care quality
Resident Council Active
Active councils indicate resident empowerment and facility transparency.
Vetting This Facility? Get Answers They Don't Volunteer
Free guide: the exact questions to ask HEARTWOOD, how to pull the public records (ownership, inspections, penalties), and how to request the info that isn't online — like the medical director.
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Care Quality Indicators
Lower is better
Lower is better
Lower is better
Lower is better
How HEARTWOOD Compares
HEARTWOOD is a 54-bed nonprofit nursing facility in Crosby, Minnesota. It holds an overall CMS rating of 5 out of 5 stars, above the Minnesota average of 3.2 stars. Its strongest area is staffing (5 stars), while quality measures (2 stars) is its weakest. Its rate of falls resulting in major injury (8.0%) is above the Minnesota average of 4.0% — a measure worth asking the staff about. With 54 certified beds, it operates near capacity at roughly 91% occupied.
By the numbers vs. Minnesota average
- Long-stay antipsychotic medication use: 13.2% — better than the Minnesota average of 17.0%.
- Falls with major injury: 8.0% — worse than the Minnesota average of 4.0% (101% higher).
- High-risk pressure ulcers: 1.1% — better than the Minnesota average of 5.2% (78% lower).
- Short-stay rehospitalization: 26.0% — worse than the Minnesota average of 23.6%.
Comparisons use CMS Care Compare data (updated September 9, 2026) measured against Minnesota averages across 338 facilities tracked by ElderVoice.
Questions to Ask HEARTWOOD
Use these facility-specific questions when calling admissions, touring the building, or comparing HEARTWOOD with other nursing homes in Crosby.
How is HEARTWOOD addressing its quality measures rating?
CMS currently rates this category 2 out of 5 stars, so ask what specific improvements are underway and when the next survey update is expected.
What practices help HEARTWOOD keep long-stay antipsychotic medication use below the state average?
Long-stay antipsychotic medication use is 13.2% here versus 17.0% across Minnesota. Lower is generally better for this CMS measure.
What is HEARTWOOD doing to reduce falls with major injury?
Falls with major injury is 8.0% here versus 4.0% across Minnesota. Lower is generally better for this CMS measure.
How does HEARTWOOD maintain staffing when occupancy is high?
The facility reports roughly 91% occupancy across 54 certified beds, so ask how staffing is adjusted during full census periods.
How can a new family connect with existing councils at HEARTWOOD?
Active resident or family councils can provide useful context about daily life, responsiveness, and recurring concerns.
What would the first 30 days look like for a new resident at HEARTWOOD?
Ask who builds the care plan, how medication changes are communicated, how often families receive updates, and who to call after hours.
The Senior Community Around Crosby
Crosby sits in Crow Wing County, where adults 65 and older make up about 22.5% of the population — a higher share of seniors than Minnesota as a whole (15.8% statewide). The area's median household income is lower than the state average, reflecting a more affordable area.
- Residents 65+
- 14,600 (22.5%)
- Median age
- 44.7 years
- Median household income
- $57,779
- Median home value
- $208,900
Demographics for Crow Wing County from the U.S. Census Bureau, American Community Survey (ACS) 5-year estimates. Provided as local context for families comparing care options near Crosby.
Facility Details
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