Highland Palms Healthcare Center
7534 Palm Ave, Highland, CA 92346
Based on 2026 CMS Data
Official Government Ratings
Health Inspections
Frequency & severity of deficiencies
Staffing Levels
Nurse hours per resident per day
Quality Measures
Clinical outcomes & care quality
Vetting This Facility? Get Answers They Don't Volunteer
Free guide: the exact questions to ask Highland Palms Healthcare Center, how to pull the public records (ownership, inspections, penalties), and how to request the info that isn't online — like the medical director.
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Care Quality Indicators
Lower is better
Lower is better
Lower is better
How Highland Palms Healthcare Center Compares
Highland Palms Healthcare Center is a 99-bed for-profit nursing facility in Highland, California. It holds an overall CMS rating of 4 out of 5 stars, above the California average of 3.2 stars. Its strongest area is health inspections (4 stars), while staffing (2 stars) is its weakest. Its rate of high-risk residents with pressure ulcers (18.5%) is above the California average of 4.3% — a measure worth asking the staff about. With 99 certified beds, it operates near capacity at roughly 92% occupied.
Among the 2 nursing facilities ElderVoice tracks in Highland, the local average is 3.5 stars.
By the numbers vs. California average
- Long-stay antipsychotic medication use: 1.0% — better than the California average of 12.1% (92% lower).
- Falls with major injury: 0.0% — better than the California average of 1.6% (100% lower).
- High-risk pressure ulcers: 18.5% — worse than the California average of 4.3% (333% higher).
- Short-stay rehospitalization: 29.3% — worse than the California average of 22.9% (27% higher).
Comparisons use CMS Care Compare data (updated September 9, 2026) measured against California averages across 1165 facilities tracked by ElderVoice.
Questions to Ask Highland Palms Healthcare Center
Use these facility-specific questions when calling admissions, touring the building, or comparing Highland Palms Healthcare Center with other nursing homes in Highland.
How is Highland Palms Healthcare Center addressing its staffing levels rating?
CMS currently rates this category 2 out of 5 stars, so ask what specific improvements are underway and when the next survey update is expected.
What practices help Highland Palms Healthcare Center keep long-stay antipsychotic medication use below the state average?
Long-stay antipsychotic medication use is 1.0% here versus 12.1% across California. Lower is generally better for this CMS measure.
What practices help Highland Palms Healthcare Center keep falls with major injury below the state average?
Falls with major injury is 0.0% here versus 1.6% across California. Lower is generally better for this CMS measure.
How does Highland Palms Healthcare Center maintain staffing when occupancy is high?
The facility reports roughly 92% occupancy across 99 certified beds, so ask how staffing is adjusted during full census periods.
How do residents and families raise concerns at Highland Palms Healthcare Center?
CMS data does not list an active family or resident council here, so ask how care-plan concerns, complaints, and follow-up are tracked.
What explains Highland Palms Healthcare Center's rating advantage in Highland?
Its 4-star overall rating is above the local average of 3.5 stars across 2 facilities. Ask which practices families can observe during a tour.
The Senior Community Around Highland
Highland sits in San Bernardino County, where adults 65 and older make up about 11.6% of the population — a lower share of seniors than California as a whole (14.3% statewide). The area's median household income is lower than the state average, reflecting a more affordable area.
- Residents 65+
- 250,032 (11.6%)
- Median age
- 33.6 years
- Median household income
- $65,761
- Median home value
- $348,500
Demographics for San Bernardino County from the U.S. Census Bureau, American Community Survey (ACS) 5-year estimates. Provided as local context for families comparing care options near Highland.
Facility Details
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