HIGHLANDS HEALTH AND REHABILITATION CENTER
3549 NORRISWOOD, Memphis, TN 38111
Based on 2026 CMS Data
Official Government Ratings
Health Inspections
Frequency & severity of deficiencies
Staffing Levels
Nurse hours per resident per day
Quality Measures
Clinical outcomes & care quality
Resident Council Active
Active councils indicate resident empowerment and facility transparency.
Vetting This Facility? Get Answers They Don't Volunteer
Free guide: the exact questions to ask HIGHLANDS HEALTH AND REHABILITATION CENTER, how to pull the public records (ownership, inspections, penalties), and how to request the info that isn't online — like the medical director.
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Care Quality Indicators
Lower is better
Lower is better
Lower is better
Lower is better
How HIGHLANDS HEALTH AND REHABILITATION CENTER Compares
HIGHLANDS HEALTH AND REHABILITATION CENTER is a 180-bed for-profit nursing facility in Memphis, Tennessee. It holds an overall CMS rating of 2 out of 5 stars, below the Tennessee average of 3.0 stars. Its lowest sub-rating is health inspections at 2 stars. Its rate of falls resulting in major injury (0.8%) is below the Tennessee average of 3.5%, a favorable sign for resident care. With 180 certified beds, it maintains moderate occupancy at roughly 84% occupied.
Among the 15 nursing facilities ElderVoice tracks in Memphis, 2 hold a 5-star rating and the local average is 2.5 stars.
By the numbers vs. Tennessee average
- Long-stay antipsychotic medication use: 18.4% — worse than the Tennessee average of 16.9%.
- Falls with major injury: 0.8% — better than the Tennessee average of 3.5% (78% lower).
- High-risk pressure ulcers: 9.1% — worse than the Tennessee average of 5.2% (74% higher).
- Short-stay rehospitalization: 28.8% — worse than the Tennessee average of 22.5% (28% higher).
Comparisons use CMS Care Compare data (updated June 5, 2026) measured against Tennessee averages across 303 facilities tracked by ElderVoice.
Questions to Ask HIGHLANDS HEALTH AND REHABILITATION CENTER
Use these facility-specific questions when calling admissions, touring the building, or comparing HIGHLANDS HEALTH AND REHABILITATION CENTER with other nursing homes in Memphis.
How is HIGHLANDS HEALTH AND REHABILITATION CENTER addressing its health inspections rating?
CMS currently rates this category 2 out of 5 stars, so ask what specific improvements are underway and when the next survey update is expected.
What practices help HIGHLANDS HEALTH AND REHABILITATION CENTER keep falls with major injury below the state average?
Falls with major injury is 0.8% here versus 3.5% across Tennessee. Lower is generally better for this CMS measure.
What is HIGHLANDS HEALTH AND REHABILITATION CENTER doing to reduce high-risk pressure ulcers?
High-risk pressure ulcers is 9.1% here versus 5.2% across Tennessee. Lower is generally better for this CMS measure.
How can a new family connect with existing councils at HIGHLANDS HEALTH AND REHABILITATION CENTER?
Active resident or family councils can provide useful context about daily life, responsiveness, and recurring concerns.
Where does HIGHLANDS HEALTH AND REHABILITATION CENTER lag behind other Memphis options?
Its 2-star overall rating is below the local average of 2.5 stars across 15 facilities. Ask administrators what differentiates this home despite the rating gap.
What would the first 30 days look like for a new resident at HIGHLANDS HEALTH AND REHABILITATION CENTER?
Ask who builds the care plan, how medication changes are communicated, how often families receive updates, and who to call after hours.
The Senior Community Around Memphis
Memphis sits in Shelby County, where adults 65 and older make up about 13.6% of the population — a lower share of seniors than Tennessee as a whole (16.4% statewide). The area's median household income is consistent with state averages.
- Residents 65+
- 126,951 (13.6%)
- Median age
- 35.7 years
- Median household income
- $52,092
- Median home value
- $158,700
Demographics for Shelby County from the U.S. Census Bureau, American Community Survey (ACS) 5-year estimates. Provided as local context for families comparing care options near Memphis.
Facility Details
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