WILLOWCREST HEALTH SERVICES
3821 S CHICAGO AVE, South Milwaukee, WI 53172
Based on 2026 CMS Data
Official Government Ratings
Health Inspections
Frequency & severity of deficiencies
Staffing Levels
Nurse hours per resident per day
Quality Measures
Clinical outcomes & care quality
Resident Council Active
Active councils indicate resident empowerment and facility transparency.
Vetting This Facility? Get Answers They Don't Volunteer
Free guide: the exact questions to ask WILLOWCREST HEALTH SERVICES, how to pull the public records (ownership, inspections, penalties), and how to request the info that isn't online — like the medical director.
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Care Quality Indicators
Lower is better
Lower is better
Lower is better
Lower is better
How WILLOWCREST HEALTH SERVICES Compares
WILLOWCREST HEALTH SERVICES is a 100-bed for-profit nursing facility in South Milwaukee, Wisconsin. It holds an overall CMS rating of 2 out of 5 stars, below the Wisconsin average of 3.0 stars. Its strongest area is quality measures (4 stars), while health inspections (2 stars) is its weakest. Its rate of falls resulting in major injury (1.2%) is below the Wisconsin average of 3.3%, a favorable sign for resident care. With 100 certified beds, it maintains moderate occupancy at roughly 75% occupied.
Among the 2 nursing facilities ElderVoice tracks in South Milwaukee, the local average is 1.5 stars.
By the numbers vs. Wisconsin average
- Long-stay antipsychotic medication use: 6.2% — better than the Wisconsin average of 15.8% (61% lower).
- Falls with major injury: 1.2% — better than the Wisconsin average of 3.3% (63% lower).
- High-risk pressure ulcers: 4.8% — better than the Wisconsin average of 5.0%.
- Short-stay rehospitalization: 29.8% — worse than the Wisconsin average of 22.9% (30% higher).
Comparisons use CMS Care Compare data (updated September 9, 2026) measured against Wisconsin averages across 323 facilities tracked by ElderVoice.
Questions to Ask WILLOWCREST HEALTH SERVICES
Use these facility-specific questions when calling admissions, touring the building, or comparing WILLOWCREST HEALTH SERVICES with other nursing homes in South Milwaukee.
How is WILLOWCREST HEALTH SERVICES addressing its health inspections rating?
CMS currently rates this category 2 out of 5 stars, so ask what specific improvements are underway and when the next survey update is expected.
What practices help WILLOWCREST HEALTH SERVICES keep long-stay antipsychotic medication use below the state average?
Long-stay antipsychotic medication use is 6.2% here versus 15.8% across Wisconsin. Lower is generally better for this CMS measure.
What practices help WILLOWCREST HEALTH SERVICES keep falls with major injury below the state average?
Falls with major injury is 1.2% here versus 3.3% across Wisconsin. Lower is generally better for this CMS measure.
How can a new family connect with existing councils at WILLOWCREST HEALTH SERVICES?
Active resident or family councils can provide useful context about daily life, responsiveness, and recurring concerns.
What explains WILLOWCREST HEALTH SERVICES's rating advantage in South Milwaukee?
Its 2-star overall rating is above the local average of 1.5 stars across 2 facilities. Ask which practices families can observe during a tour.
What would the first 30 days look like for a new resident at WILLOWCREST HEALTH SERVICES?
Ask who builds the care plan, how medication changes are communicated, how often families receive updates, and who to call after hours.
The Senior Community Around South Milwaukee
South Milwaukee sits in Milwaukee County, where adults 65 and older make up about 13.6% of the population — a lower share of seniors than Wisconsin as a whole (16.9% statewide). The area's median household income is lower than the state average, reflecting a more affordable area.
- Residents 65+
- 129,110 (13.6%)
- Median age
- 35.0 years
- Median household income
- $52,260
- Median home value
- $164,200
Demographics for Milwaukee County from the U.S. Census Bureau, American Community Survey (ACS) 5-year estimates. Provided as local context for families comparing care options near South Milwaukee.
Facility Details
Other Facilities in South Milwaukee
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