BICKFORD HEALTH CARE CENTER
14 MAIN STREET, Windsor Locks, CT 06096
Based on 2026 CMS Data
Official Government Ratings
Health Inspections
Frequency & severity of deficiencies
Staffing Levels
Nurse hours per resident per day
Quality Measures
Clinical outcomes & care quality
Resident & Family Councils Active
Active councils indicate resident empowerment and facility transparency.
CMS Abuse/Neglect Flag
This facility has been flagged by CMS for abuse or neglect concerns. Please research carefully and contact the facility for current information.
Vetting This Facility? Get Answers They Don't Volunteer
Free guide: the exact questions to ask BICKFORD HEALTH CARE CENTER, how to pull the public records (ownership, inspections, penalties), and how to request the info that isn't online — like the medical director.
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Care Quality Indicators
Lower is better
Lower is better
Lower is better
How BICKFORD HEALTH CARE CENTER Compares
BICKFORD HEALTH CARE CENTER is a 48-bed nonprofit nursing facility in Windsor Locks, Connecticut. It holds an overall CMS rating of 1 out of 5 stars, below the Connecticut average of 3.0 stars. Its strongest area is staffing (5 stars), while health inspections (1 star) is its weakest. Its rate of high-risk residents with pressure ulcers (8.4%) is above the Connecticut average of 4.2% — a measure worth asking the staff about. With 48 certified beds, it maintains moderate occupancy at roughly 87% occupied.
By the numbers vs. Connecticut average
- Long-stay antipsychotic medication use: 33.7% — worse than the Connecticut average of 17.8% (89% higher).
- Falls with major injury: 4.4% — worse than the Connecticut average of 3.4% (29% higher).
- High-risk pressure ulcers: 8.4% — worse than the Connecticut average of 4.2% (101% higher).
CMS has flagged this facility with an abuse icon, indicating a recent citation involving abuse, neglect, or misappropriation of resident property. This is an important point to raise directly during any tour or call.
Comparisons use CMS Care Compare data (updated June 5, 2026) measured against Connecticut averages across 191 facilities tracked by ElderVoice.
Questions to Ask BICKFORD HEALTH CARE CENTER
Use these facility-specific questions when calling admissions, touring the building, or comparing BICKFORD HEALTH CARE CENTER with other nursing homes in Windsor Locks.
What incident led to the CMS abuse icon for BICKFORD HEALTH CARE CENTER, and what changed afterward?
Ask for the citation date, plan of correction, staff retraining steps, and how leadership monitors for repeat issues.
How is BICKFORD HEALTH CARE CENTER addressing its health inspections rating?
CMS currently rates this category 1 out of 5 stars, so ask what specific improvements are underway and when the next survey update is expected.
What is BICKFORD HEALTH CARE CENTER doing to reduce long-stay antipsychotic medication use?
Long-stay antipsychotic medication use is 33.7% here versus 17.8% across Connecticut. Lower is generally better for this CMS measure.
What is BICKFORD HEALTH CARE CENTER doing to reduce falls with major injury?
Falls with major injury is 4.4% here versus 3.4% across Connecticut. Lower is generally better for this CMS measure.
How can a new family connect with existing councils at BICKFORD HEALTH CARE CENTER?
Active resident or family councils can provide useful context about daily life, responsiveness, and recurring concerns.
What would the first 30 days look like for a new resident at BICKFORD HEALTH CARE CENTER?
Ask who builds the care plan, how medication changes are communicated, how often families receive updates, and who to call after hours.
The Senior Community Around Windsor Locks
Windsor Locks sits in Hartford County, where adults 65 and older make up about 17.1% of the population — a share of seniors in line with Connecticut as a whole (17.2% statewide). The area's median household income is consistent with state averages.
- Residents 65+
- 152,812 (17.1%)
- Median age
- 40.4 years
- Median household income
- $76,259
- Median home value
- $242,900
Demographics for Hartford County from the U.S. Census Bureau, American Community Survey (ACS) 5-year estimates. Provided as local context for families comparing care options near Windsor Locks.
Facility Details
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